Retail Service Representative

Job description

Retail Sales Representative – Santa Rosa Service Area

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries including, but not limited to billing, service, and technical questions
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support including, but not limited to ensuring that customers are satisfied with products or services, following up with clients or customers to check that they’re still satisfied with any purchases, letting customers or clients know about additional products or services, and troubleshooting common issues with a product or service
• Increase customer retention by responding to escalated customer cancellation requests and fulfilling the needs of existing customers that are at risk of cancelling services
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Give detailed explanations of services or products
• Monitor customer satisfaction levels
• Other duties as assigned

Requirements

• Exceptional customer service skills
• Be a company advocate on and off work
• Desire to succeed and grow

• Excellent communication skills a must in person, on the phone and in writing

• Positive attitude and customer oriented
• Multitasking and organizational ability
• Must be goal oriented

Experience

• Previous experience in Customer service is a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Wichita Falls, TX 76309: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you pass a pre-employment drug screening?

Work Location:

In person